BPM Use Cases - Title

Episode 70 – BPM Use Cases

“I just bought your tool, now you have to tell me what I can do with it”. No kidding, that is what one client to said to me once. Well, here is a starter for you – in our latest episodes we are talking about the use cases for Business Process Management (not all of […]

Episode 68 – AI and BPM: Scott Armstrong

AI is *the* hot thing these days and you cannot pass any tool that does not have these two characters attached to it. That is also true for the BPM space, and this week we have the pleasure to speak with a person who is working in this space for over 20 years and his […]

BPM Adoption Framework: Caspar Jans

Episode 66 – BPM Adoption Framework: Caspar Jans

You have chosen to start your BPM journey and are now asking yourself the question “how *DO* I get started?”. Well, one way is to look at a BPM Adoption Framework, the other is to ask someone who has done that before. We are lucky to speak with someone who fulfills both criteria – our […]

Data Projects - Title

Episode 64 – Data Projects: Wiebke Apitzsch

A lot of projects are just looking at processes and applications. One thing that typically does not get the limelight is the data that is needed to empower these two things. But why is that? Is it because data is “invisible” and cannot be touched or felt? Our guest today is Wiebke Apitzsch, who is […]

BPM Implementation - A User Story Title

Episode 62 – BPM Implementation – A User Story: Martin Holling

This episode is a first for the podcast – we are not talking about something from an external perspective, but speak with someone “in the trenches” who is actively implementing BPM in an 160-year old organization. Our guest today is Martin Holling, who is working at Kemna (a road construction company in northern Germany) and […]

BPM and Process Lifecycle - Title

Episode 61 – BPM and Process Lifecycle

We had a couple of episodes where we discussed the Solution / Process Lifecycle, but this time we look at it from the perspective of Business Process organizations. What we see is a distinction between the different disciplines that are needed to deliver a full solution and there are organizations that see a “them” and […]

On a melange with the process wizard - Roland

On a melange with the Process Wizard – Roland Woldt

Christoph Piller was our guest in Episode 53 “Subject-Oriented Process Management”, and he’s returning the favor to us again – this time I had the honor to have a coffee with him (in German, which is a nice opportunity to speak in one’s mother tongue). Here is how Christoph describes the episode: “In Episode 13 […]

Process Wizard

On a melange with the Process Wizard – J-M Erlendson

J-M, your favorite podcast co-host, was the guest in Christoph Piller’s “On a melange with the Process Wizard” a few weeks ago, talking about BPM. And Christoph was our guest in Episode 53 “Subject-Oriented Process Management”, so he’s returning the favor. Here is how Christoph describes the episode: “Join the Process Evangelist and the Process […]

Podcasting and Architecture Title

Episode 55 – Podcasting and Architecture: Josèphe Blondaut, Jakub Dvořák, Mirko Kloppenburg

The way how we communicate and learn has changed over the last couple of years. One contributing factor is podcasting (or videocasting – we are no purists over here at What’s Your Baseline?). By now there are tons of excellent podcasts about Business Process Management, Process Mining, and Enterprise Architecture out there free of charge for you. We […]

APQC: Moritz Berger

Episode 54 – APQC: Moritz Berger

We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this […]

Subject-oriented process management - title

Episode 53 – Subject-oriented Process Management: Christoph Piller

Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to “bad capitalism”. But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve […]

Customer Experience Management Title

Episode 49 – Customer Experience Management

Welcome to the last episode of our podcast in Season 4 (no worries, we’ll be back for a Season 5). Today we are talking about Customer Experience Management, which is complimentary to BPM and EA. The key difference is that Customer Experience Management has an outside-in perspective on things, versus the inside-out perspective of your […]