Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to “bad capitalism”. But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve […]
Welcome to the last episode of our podcast in Season 4 (no worries, we’ll be back for a Season 5). Today we are talking about Customer Experience Management, which is complimentary to BPM and EA. The key difference is that Customer Experience Management has an outside-in perspective on things, versus the inside-out perspective of your […]
Welcome to the next episode of our podcast. Today we are talking about Gamification, a topic that we are a bit critical towards, but which seems to be here to stay (it’s a generational thing, I guess…). But the twist in this episode is how it influences the performance of your architecture or business process […]
Enterprise Architects? Aren’t those the useless people who always say “no”? That is one of the perspectives we have heard about EAs in the past. But what can EAs do and how do the progress from “noisy” to “influential”? In this episode of the What’s Your Baseline? podcast we discuss the role of Enterprise Architects […]
When starting with process management one of the first questions is “what process notation shall I use”. In this episode of the What’s Your Baseline? podcast we discuss this question with Walter Bril, who is one of the co-inventors of the Universal Process Notation (UPN) and why it is not *really* important what notation you […]
What are the needs of a small business compared to a larger one? Can they use the same approaches for process improvement and business process management? Shall they use the same tools? This week we are speaking with an expert on this topic (and also a small business owner herself – Adi Klevit. Adi is running […]
A lot of people think that the work is done when they have a process be visualized in their process mining tool and a nice dashboard is built. Nothing could be further from the truth and our guest today, Sebastian Kotulla, talks with us about why that is. To bridge the gap between visualizing data/information […]
Being the reasonable adult seems to be the parallel topic of this week’s episode – even though the main topic is process automation. We were just so excited in our conversation that we got carried away In this episode of the What’s Your Baseline podcast we speak with Bernd Rücker. He is a software developer […]
Running a podcast – the gift that keeps on giving. This time our favorite co-host J-M and one of our guests, Caspar Jans (Episode 16 – Management of Change) are tag-teaming on Mirko Kloppenburg’s “New Process” podcast. And coincidentally, Mirko is also the guest of our current Episode 33 – How to inspire people for […]
We talk (a lot) about technology and processes here on the podcast. But what about the human side of Business Process Management? Do we just forget them and aim for the desired outcome no matter what? No, we don’t … In this episode of the What’s Your Baseline podcast we speak with Mirko Kloppenburg, who started […]
Updating the “plumbing” is not sexy. Looking at measures being put in place to avoid the worst case or deal with it when it happens is not fancy. Educating people and reminding them on being alert is exhausting. However, the topic of Security and Security Architecture is one of the most important things to do, […]
A few months ago we had an initial look at how to manage and implement change in our conversation with Caspar Jans (in Episode 16) and we are continuing that series with an excellent conversation with Wings Liang about Quality Excellence and how organizations need to “shift left” and can gain competitive advantage by changing their perspective. Wings helps […]
