Welcome to the last episode of our podcast in Season 4 (no worries, we’ll be back for a Season 5). Today we are talking about Customer Experience Management, which is complimentary to BPM and EA. The key difference is that Customer Experience Management has an outside-in perspective on things, versus the inside-out perspective of your […]
A few weeks ago (in Episode 30) we spoke about how to select your process mining tool. And the conversation was so good, that we totally overran our planned time of an hour. But instead of leaving our thoughts about use cases for process mining, that are currently not implemented in standard process mining tools, […]
People. For better or worse, a lot of the topics in EA and BPM center around people. They are the reasons why we do things (customers who pay for our goods and services), who does the work (employees and partners), or why processes and architectures even exist in the first place. In this What’s Your […]
