Center of Excellence: Thi Nguyen

Episode 56 – Center of Excellence: Gia Thi Nguyen

Implementing a tool or standing up a new capability can be a complex task. Standing up a Center of Excellence as part of this implementation can help ease the pain for new users. However, it is not always clear what a CoE shall do and how it is integrated into an organization (or where it […]

Podcasting and Architecture Title

Episode 55 – Podcasting and Architecture: Josèphe Blondaut, Jakub Dvořák, Mirko Kloppenburg

The way how we communicate and learn has changed over the last couple of years. One contributing factor is podcasting (or videocasting – we are no purists over here at What’s Your Baseline?). By now there are tons of excellent podcasts about Business Process Management, Process Mining, and Enterprise Architecture out there free of charge for you. We […]

APQC PCF Moritz Berger - Title

APQC visualized: Moritz Berger – What’s Your Baseline Shorts 10

This is another What’s Your Baseline? Shorts episode and we are following up with the guest from our last episode, Moritz Berger. Moritz took the APQC Process Classification Framework and imported it into “The Brain” to visualize the breakdown and connectivity of processes to each other. Enjoy the video below 🙂 And if you like […]

APQC: Moritz Berger

Episode 54 – APQC: Moritz Berger

We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this […]

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Episode 53 – Subject-oriented Process Management: Christoph Piller

Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to “bad capitalism”. But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve […]

Process Modeling - title

Episode 52 – Process Modeling: Kevin Tan

Sometimes you have to mix up things a bit and come down to the level of practicality … in this case we are looking at process-bility in this week’s episode of the podcast. What that is? Oh, it is the approach to process modeling that our guest Kevin Tan has developed. Kevin is an accomplished Business […]

Design-driven Transformation: James Toomey

Episode 51 – Design-driven Transformation: James Toomey

We had the topic of today’s episode – transformation – a couple of times on this podcast, even though we did not call the episodes like that. But why? Because transformation in today’s times is not an exception but the reality for all organizations. It is not just “an update by IT”, or something that […]

Sustainability Title

Episode 50 – Sustainability: Anthony Gilbreath

Some topics seem to be a “stretch too far” for this podcast, and the topic for today’s episode seems to be one of those: Sustainability. But is it? Yes, Sustainability -or the lack of it- is a global problem, that manifests itself in climate change, social restructuring, and many other forms. But it also becomes […]

What’s Your Baseline Podcast – Season 5 Trailer

What’s Your Baseline Podcast – Season 5 Trailer

Welcome back to the What’s Your Baseline? Podcast. We are starting our Season 5 (who would have guessed that?) next Monday, July 31, with our 50th episode about Sustainability. We can’t wait to hear back from you 🙂

Customer Experience Management Title

Episode 49 – Customer Experience Management

Welcome to the last episode of our podcast in Season 4 (no worries, we’ll be back for a Season 5). Today we are talking about Customer Experience Management, which is complimentary to BPM and EA. The key difference is that Customer Experience Management has an outside-in perspective on things, versus the inside-out perspective of your […]

Enterprise Mining Mark McGregor Title

Episode 48 – Enterprise Mining: Mark McGregor

We have spoken about Process Mining and data-driven decision making quite a lot on this podcast. But does it stop with mining processes? I think the next step is growing this field of data analysis to “Enterprise Mining” where the same idea will be applied to apps, data, orgs, risks, etc. And the idea is […]

Process Simulation - Title

Episode 47 – Process simulation: John Hill

We are at the next step of moving our organizations to the digital twin which will allow us to monitor “the plane” (our businesses) in real-time and compare it with the predictions of the future. This missing step is Process Simulation, a “thing” that existed for years already and was widely underused. The change though […]