Implementing a tool or standing up a new capability can be a complex task. Standing up a Center of Excellence as part of this implementation can help ease the pain for new users. However, it is not always clear what a CoE shall do and how it is integrated into an organization (or where it is located in the org structure). In this episode we are talking with Thi Nguyen about exactly this topic, and he has some interesting -and maybe sometime controversial?- opinions about this topic.

Gia Thi Nguyen

Thi is a Vice President at SAP in Asia and spent a significant amount of time in various positions at Siemens in Vietnam, Germany, the UK, and the Czech Republic – being a CIO as well as a CFO, and leading CoEs.

However, his passion lies in sharing his knowledge and ideas in two shows: “Tea with Thi” and “Differential Hallucinations”.

In this episode of the podcast we are talking about:

  • Thi’s background
  • What is a Center of Excellence?
  • How are they structured?
  • What is the business case for a CoE?
  • How do you stand up a CoE?
  • When do you move on from a Center of Excellence (think a hamster lifespan)?
  • Do you need a COE for each technology or each process?
  • What’s next?

Thi is very active on LinkedIn with is “Tea with Thi” and can be found here:

Please reach out to us by either sending an email to or leaving us a voice message by clicking here.

Additional information


Music by Jeremy Voltz,

  • CP1 (Welcome)
  • Airplane Seatbelt (Interlude 1)
  • Love Won’t Let You Down (Interlude 2)
  • South Wing (Outro)