We are wrapping up Season 5 of this podcast with an episode that I was looking forward to for quite some time now – we are talking about operational intelligence.

Operational Intelligence- Shoeb Javed

What is that, you might ask. Well it is the insights into what your complex organization does by using technology and measuring the important things, while making them visible for you as a decider when you need to take not only the “big decisions”, but all those small decisions that you take dozens or more everyday. Those micro-decisions made by many, many people in organizations that pile up and determine the ‘actual’ direction.

Our guest this week is Shoeb Javed, the Chief Product Officer of iGrafx. He is a seasoned technology executive with broad experience in intelligent automation, process intelligence and enterprise software, and has a proven track record of leading product and technology teams that build amazing digital transformation solutions.
Shoeb loves to collaborate with digital transformation leaders to deliver meaningful business outcomes, and is a philosopher, swimmer, and biker.

In this episode of the podcast we are talking about:

  • Shoeb’s background
  • What is operational intelligence?
  • Why is it important to businesses?
  • What technologies are available today that help companies use operational intelligence to benefit their business?
  • How do I implement operational intelligence in my organization?
  • How should I measure the success of my operational intelligence efforts?
  • As a Chief Product Officer, how do you approach this in your company’s technology? Can you tell us more about what iGrafx is doing in this area?

You can reach Shoeb via email or LinkedIn, and also via the company website here: https://www.igrafx.com/.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

Additional information

  • We mentioned Simulation as a key component of Operational Intelligence, and we had an earlier episode in which we spoke with John Hill about this topic here: https://www.whatsyourbaseline.com/2023/05/episode-47-process-simulation-john-hill/.


Music by Jeremy Voltz, www.jeremyvoltzmusic.com

  • CP1 (Welcome)
  • Jetstream (Interlude 1)
  • Airplane Seatbelt (Interlude 2)
  • South Wing (Outro)