When should you start with process and architecture in a startup? That was the question that we’ve asked ourselves (as if there is a real-life example currently happening 🙂 and then we thought, “Why not ask someone who is living in this space?” And lo and behold, we found that person in Vidar Hokstad and…
Once you’ve sold the licenses you are done. Right? Well, not so fast, young Jedi. While the salesperson happily will turn around and go hunting elsewhere, the customer has high expectations about the treatment that he gets after the sale. And even today I see organizations who see Customer Success teams as an afterthought and…
Everyone says they hate compliance. But what they actually hate is being told the truth at the worst possible moment.The problem is not the regulation, though. It is the moment you involve the people who understand it. Too late, under pressure, with no room to course-correct. And then look at the fact that 65 to…
“Just go and show our tool in the best way possible.” I have heard this sentence wayyyy too often coming from a salesperson, and the solution engineer on the receiving end just died a little bit inside. Of course you want to make a good impression when showing your tools to your customer, but more…
Business transformation programs rarely fail because of technology. They fail because the organization is not aligned, not clear, and not ready for change. There is an art, science, and emotional intelligence to leading successful business transformations, and our guest, Meherban Faroogh, has been helping clients for decades now to navigate this maze of major changes…
Is quality management the most thankless job in the organization? In many companies, QM teams want to be the Hermione Granger of the workplace—knowledgeable, prepared, and doing the right thing—but end up perceived as Argus Filch, the grumpy caretaker enforcing rules nobody asked for. This week’s guest, Regina Haar, works at Q.Wiki (Modell Aachen), where…
