Episode 96 — Integrated Management System: Vassiliki Spentzou

We are hundreds of years into thinking about how we do work (insert your philosopher of choice here: Smith, Marx, Plato, etc.), but I get the impression that the most common style is “muddling through.”

But why is that? Why has the concept of an Integrated Management System (IMS) not taken hold in many organizations? Is it too complicated? Too much effort? Not worth it?
Even though I doubt that anyone will deny the benefits of an organized, integrated, and streamlined way of producing your product and value for your customers, it requires a certain amount of maturity to stand up an IMS.

Vassiliki built her experience through numerous operational excellence projects that she has led or participated in. Her strongest competencies include identifying opportunities, specifying and managing customized optimization initiatives within large organizations, usually including specialized process analysis to raise BPM awareness, proposing digitization interventions, and applying change scenarios.

Vassiliki has invested in building her expertise in enterprise architecture methodologies and practices, facilitating process performance-based optimization, optimal systems & data strategy implementation, and compliance with GRC frameworks & practices.

In this episode of the podcast, we talk about:

• Vassiliki’s background
• What is an Integrated Management System (IMS)?
• Benefits of an IMS for an organization
• Who needs to be involved?
• IMS in the era of AI
• Key topics of an IMS explored
• Real-world project examples (telco and banking)
• Success factors when implementing and operating an IMS

Vassiliki can be reached via LinkedIn here: https://www.linkedin.com/in/vassilikispentzou1/.

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