One thing that process and architecture folks are good at is analyzing the as-is and then optimize it. But why? What would happen if we wouldn’t do “As-Is” and rather start with a fresh perspective when designing new processes? Scary? I think it is scarier what our next guest, Dr. Michael Rosemann, pointed out —…
When should you start with process and architecture in a startup? That was the question that we’ve asked ourselves (as if there is a real-life example currently happening 🙂 and then we thought, “Why not ask someone who is living in this space?” And lo and behold, we found that person in Vidar Hokstad and…
Roland and J-M go solo to pull back the curtain on something that’s been years in the making: BPM OS, a purpose-built, local-first tool stack designed to help small, talented process and architecture teams stand up a real BPM practice — without the vendor dependency, IT overhead, or 12-month procurement nightmare. In this episode of…
Once you’ve sold the licenses you are done. Right? Well, not so fast, young Jedi. While the salesperson happily will turn around and go hunting elsewhere, the customer has high expectations about the treatment that he gets after the sale. And even today I see organizations who see Customer Success teams as an afterthought and…
Everyone says they hate compliance. But what they actually hate is being told the truth at the worst possible moment.The problem is not the regulation, though. It is the moment you involve the people who understand it. Too late, under pressure, with no room to course-correct. And then look at the fact that 65 to…
“Just go and show our tool in the best way possible.” I have heard this sentence wayyyy too often coming from a salesperson, and the solution engineer on the receiving end just died a little bit inside. Of course you want to make a good impression when showing your tools to your customer, but more…
We teased it over the last couple of weeks when Roland posted about how to build products and when we started things like our Substack (an excellent article by Hanneke is out this week—go take a look!). But now it is the time to give you a look behind the scenes at how your favorite…
A few weeks ago I had the pleasure of being the guest on Gurmeet Judge’s “Business Leadership Podcast,” and we spoke about very interesting topics. The main takeaways were: Enjoy the episode below and subscribe to Gurmeet’s channel on YouTube here: https://www.youtube.com/@gurmeetjudge.
Business transformation programs rarely fail because of technology. They fail because the organization is not aligned, not clear, and not ready for change. There is an art, science, and emotional intelligence to leading successful business transformations, and our guest, Meherban Faroogh, has been helping clients for decades now to navigate this maze of major changes…
Is quality management the most thankless job in the organization? In many companies, QM teams want to be the Hermione Granger of the workplace—knowledgeable, prepared, and doing the right thing—but end up perceived as Argus Filch, the grumpy caretaker enforcing rules nobody asked for. This week’s guest, Regina Haar, works at Q.Wiki (Modell Aachen), where…
Sometimes (always?) the problem that we see in organizations is not technology or structures or something else—it is the inability of people to “get on the same page.” One way to fix this is to have people dedicated to Business Architecture who understand “how things are wired up” and where the value is created. And…
One of the skills that I see an increasing demand for Business Analysts is data analysis. Especially when “new” tools like Process Mining shift the landscape towards data-driven analysis. And besides the need to learn these new skills, I also see multiple tools that are very pricey and might be cost prohibitive for some organizations,…
